SHIPPING & RETURNS
ORDER & SHIPPING POLICY
Our order team is available 9:00AM-5:00PM(EST), Monday-Friday.
You can place online or by calling 1-800-265-1089 or 905-738-6918.
Order Confirmation: We confirm all orders by phone within 24 hours to finalize details and payment.
Minimum Order Policy: Orders under $100 can incur a $10 handling fee.
Special Orders: Need something not on our website? Let us know, and we’ll check availability.
Shipping: We use all major carriers to meet your needs. Delivery charges vary by item and carrier.
Pricing: Prices may change without notice.
RETURN & SATISFACTION POLICY
Customer Satisfaction Guarantee: Products are packed with care to ensure they arrive in perfect condition. Any product issues, losses, or shortages must be reported within 48 hours of receipt.
Authorized Returns: Only returns with authorized return numbers will be accepted.
Return Policy: Returns must occur within 15 days in undamaged condition with the original invoice.
Prepaid Returns: Approved returns for credit or exchange are subject to a 20% restocking fee.
Exclusions: Furniture, equipment, special orders, and precision instruments are non-returnable.